Returns and Exchanges


We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 30 days of purchase in its original condition for a refund in the original form of payment. All merchandise must be in new and unused condition.

  • We do not accept items back that have been opened or used
  • Original shipping and handling fees are not refunded.
  • Final sale and/ or Final-Sale items cannot be returned. (Generally, items marked down more than 20% off their original prices)
  • Re-stocking fees may apply.
  • Once your return has been received, a credit will be issued within 10 -20 business days and an email confirmation will be sent.
  • Returns and exchanges will be processed within 5-7 business days of receipt.

· At this time, we cannot offer exchanges; we can offer a merchandise credit, which may be applied toward the purchase of a new item

Returns by Mail Steps: (Continental U.S. only)

· Contact us to get Return Authorization Number

· Fill out the return form.

· Take your package to a USPS, UPS or FedEx locations.

Canada, APO/FPO Returns

Please ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).

Return to:

14926 Calvert St.

Van Nuys, CA 91411

Customers are responsible for return shipping charges.

Scandal Lashes reserves the right to modify its exchange and return policy.ns and Exchanges content